Events Calendar
Conferences and Meetings
More information available at https://www.swpp.org/events/upcoming/.
| Title | Date | Location |
| SWPP & QATC Regional Meeting | August 15, 2019 | T. Rowe Price Call Center, Colorado Springs, CO |
| SWPP & QATC Regional Meeting | August 22, 2019 | BC BS of NC Call Center, Durham, NC |
| Customer Service & Experience Summit | September 16-17, 2019 | Leonardo Royal Hotel, London, UK |
| Customer Contact Week Fall | September 16-19, 2019 | Hilton Hotel, Austin, TX |
| QATC Annual Conference | September 17-19, 2019 | Hilton Downtown Hotel, Nashville, TN |
| SWPP & QATC Regional Meeting | October 16, 2019 | Kohl’s Call Center, Menomonee Falls, WI |
| Customer Service Summit | October 23-24, 2019 | Marriott Brooklyn Bridge, New York, NY |
| Contact Center Connections | October 28-30, 2019 | Hyatt Regency, Chicago, IL |
| SWPP & QATC Regional Meeting | November 7, 2019 | Navy Federal Credit Union Call Center, Pensacola, FL |
| SWPP & QATC Regional Meeting | December 5, 2019 | Cox Communications Call Center, Atlanta, GA |
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time. For more information or to register, go to https://swpp.org/swpp-web-seminars/.
| Title | Date |
| Managing Schedule Adherence: Creating an In-Place and On-Time Culture | August 14, 2019 |
| Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track | September 11, 2019 |
| Signs of Success: Metrics and Measures of WFM Performance | October 9, 2019 |
| Enhancing Customer Experience with Effective IVR Menus | November 13, 2019 |
| Fine-Tuning Your Forecasting for Cycles and Patterns | December 11, 2019 |