Events Calendar

Conferences and Meetings

More information available at

Title Date Location
SWPP & QATC Regional Meeting August 15, 2019 T. Rowe Price Call Center, Colorado Springs, CO
SWPP & QATC Regional Meeting August 22, 2019 BC BS of NC Call Center, Durham, NC
Customer Service & Experience Summit September 16-17, 2019 Leonardo Royal Hotel, London, UK
Customer Contact Week Fall September 16-19, 2019 Hilton Hotel, Austin, TX
QATC Annual Conference September 17-19, 2019 Hilton Downtown Hotel, Nashville, TN
SWPP & QATC Regional Meeting October 16, 2019 Kohl’s Call Center, Menomonee Falls, WI
Customer Service Summit October 23-24, 2019 Marriott Brooklyn Bridge, New York, NY
Contact Center Connections October 28-30, 2019 Hyatt Regency, Chicago, IL
SWPP & QATC Regional Meeting November 7, 2019 Navy Federal Credit Union Call Center, Pensacola, FL
SWPP & QATC Regional Meeting December 5, 2019 Cox Communications Call Center, Atlanta, GA

SWPP Fundamentals of WFM Web Seminar Series

SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, and there is a limit of 500 registrants for each session.  There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar. All seminars will be presented at 1:00PM Central Time.  For more information or to register, go to

Title Date
Managing Schedule Adherence: Creating an In-Place and On-Time Culture August 14, 2019
Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track September 11, 2019
Signs of Success: Metrics and Measures of WFM Performance October 9, 2019
Enhancing Customer Experience with Effective IVR Menus November 13, 2019
Fine-Tuning Your Forecasting for Cycles and Patterns December 11, 2019