Posted On” 5-30-2013
Title: Quality Assurance Associate
Location: Glen Allen, VA 23060
- Audits a portion of reviewed, returned, and uploaded medical documentation.
- Assists QA Manager with quality focused training and coaching (in conjunction with department managers) and tracks and reports QA metrics.
- Assists QA Manager with developing and implementing internal communication promoting the importance of QA in every role and to develop “buy-in” and active participation companywide.
- Audits recorded phone calls and performs direct observation audits of customer service levels delivered by the call center teams.
- Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency.
- Assumes “ownership of problems” and address them willingly, taking a positive approach. Demonstrates initiative and reflects an outward attitude of readiness to do whatever is necessary to accomplish organizational objectives.
4144 Innslake Drive | Glen Allen, VA 23060
800-565-5644 ext. 6209 phone