Newsletter Table of Content
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Events Calendar
Conferences and Meetings
More information available at www.swpp.org/events/upcoming.
| Title | Date | Location |
| SWPP/QATC Regional Meeting | August 16 | Brampton, Ontario, Canada |
| SWPP/QATC Regional Meeting | August 17 | Menomonee Falls, WI |
| SWPP/QATC Regional Meeting | August 18 | Lewisville, TX |
| QATC Annual Conference | Sept. 19-21 | Nashville, TN |
| Contact Center Demo & Conference | Sept. 25-27 | Las Vegas, NV |
| SWPP/QATC Regional Meeting | Sept. 28 | Gold River, CA |
| SWPP/QATC Regional Meeting | Oct. 19 | Salt Lake City, UT |
| SWPP/QATC Regional Meeting | Oct. 26 | Hingham, MA |
| ICMI Symposium | Nov. 13-15 | Orlando, FL |
SWPP Fundamentals of WFM Web Seminar Series
SWPP offers these classes as 90-minute web seminars. Each class can be attended by an unlimited number of students from a single location, but there is a limit of 500 registrants for each session. There is no cost for SWPP members, but non-members may participate at a cost of $300 per web seminar.
| Title | Date | Time |
| Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track | Sept. 13 | 1:00 CT |
| Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track | Oct. 11 | 1:00 CT |
