Posted On: 3-17-2014
Position Title:
Workforce Optimization Analyst
Job Location: Madison, WI

Wisconsin Physicians Service Insurance Corporation (WPS) is a Madison, Wisconsin-based health insurance and benefit administration company serving federal, state, and commercial clients. With more than 65 years in business, we emphasize uncompromising business ethics and innovative solutions to today’s health care environment. A not-for-profit insurer, our mission is to provide service and value considered by our customers to be the very best.

We are seeking a Workforce Optimization Analyst who will possess:

  • Bachelor degree in a field related to Business, Accounting, Statistics, Math, Computer Programming
  • Four years of experience in an operational setting that includes workforce, scheduling, forecasting, intraday reporting, inventory reporting, staffing models and process improvement identification
  • Two years of experience supporting an operational functional area (i.e. customer service, claims, billing, helpdesk)


Key Responsibilities:

  • Coordinates the development, implementation and analysis of staffing models and on-going analysis of current staffing and operational results for the purpose of making recommendations as to necessary process improvements, operational efficiencies and optimization of resources. This includes responsibility for leading the analysis of operational processes that will discover opportunities for improved efficiencies across the department and/or division

Critical Competencies:

  • Strong analytical skills with demonstrated ability to extensively analyze business processes and workflows
  • Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations
  • Display willingness to make decisions; exhibit sound and accurate judgment; include appropriate people in decision-making process; make timely decisions
  • Ability to lead a team
  • Willingness to make decisions and take action

We offer a competitive salary, comprehensive benefits and an opportunity to engage and grow professionally. If you want to drive innovation, we encourage you to apply.  Visit our web site and apply on-line at



Named One of “World’s Most Ethical Companies” for the Fourth Year in a Row


Equal Opportunity/Affirmative Action Employer.