Upcoming Events

July 20 @ 9:00 am - 12:45 pm EDT

Blue Cross of North Carolina Call Center 4613 University Drive, Building 450
Durham, NC United States

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Join us for the Raleigh-Durham, NC area SWPP & QATC [...]

August 8 @ 1:00 pm - 2:30 pm EDT

Managing Schedule Adherence: Creating a Culture of In Place and [...]

September 12 @ 1:00 pm - 2:30 pm EDT

Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]

October 17 @ 1:00 pm - 2:30 pm EDT

Signs of Success: Metrics and Measures of WFM Performance Almost [...]

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