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Upcoming Events

October 2019

Boston Area SWPP & QATC Regional Meeting – Tuesday, October 15

October 15 @ 8:30 am - 12:30 pm EDT
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Boston Area SWPP & QATC Regional Meeting – Tuesday, October [...]

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Milwaukee Area SWPP & QATC Regional Meeting – Wednesday, October 16

October 16 @ 8:30 am - 12:30 pm CDT
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Join us for the Milwaukee area SWPP & QATC Regional [...]

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Contact Center Connections

October 28 - October 30
Hyatt Regency Chicago Chicago, IL United States
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https://www.icmi.com/Contact-Center-Demo-Conference

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November 2019

Pensacola SWPP & QATC Regional Meeting – Thursday, November 7

November 7 @ 1:00 pm - 5:00 pm CST
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Join us for the Pensacola, FL area SWPP & QATC [...]

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Webinar – Enhancing Customer Experience with Effective IVR Menus

November 13 @ 1:00 pm - 2:00 pm CST
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For most callers, the first interaction with the contact center [...]

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December 2019

Atlanta SWPP & QATC Regional Meeting – Thursday, December 5

December 5 @ 8:30 am - 12:30 pm EST
Cox Communications Call Center 6305 Peachtree Dunwoody Road
Atlanta, GA United States
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Join us for the Atlanta area SWPP & QATC Regional [...]

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Webinar – Fine-Tuning Your Forecasting for Cycles and Patterns

December 11 @ 1:00 pm - 2:00 pm CST
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Whether it’s a regularly occurring billing cycle or a marketing [...]

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