There are many steps in data review and analysis before [...]

 In this seminar, you will learn the step-by-step process of [...]

 Managing a contact center means managing by the numbers and [...]

After determining base staff requirements, it is critical to review [...]

A successful schedule plan involves many decisions on the front [...]

An accurate forecast and perfectly constructed schedules don’t mean much [...]

Achieving intra-day success involves a process of monitoring, tracking, assessing, [...]

Almost every contact center employee has a performance scorecard, outlining [...]