Sponsor Web Seminar - Empowering Supervisors: A New Lens for Workforce Engagement

Events

Fundamentals of WFM Web Seminar – Forecasting Basics

Forecasting Basics: Predicting for Months, Weeks, Days, and Intervals — In this seminar, you will learn the step-by-step process of applying Time Series Analysis to predict future workload. Learn how […]

Boston Area SWPP & QATC Regional Meeting

Point32Health 1 Wellness Way, Canton, MA, United States

Boston Area SWPP & QATC Regional Meeting – Wednesday, May 7, 2025 Join us for the Boston area SWPP & QATC Regional Meeting on Wednesday, May 7, 2025 from 8:30 […]

Fundamentals of WFM Web Seminar – Staffing Tradeoffs

Staffing Tradeoffs: Achieving a Balance of Service, Occupancy, and Cost — After determining base staff requirements, it is critical to review all the tradeoffs that impact contact center stakeholders. Learn […]

Fundamentals of WFM Web Seminar – Scheduling Strategies

Scheduling Strategies: Definitions and Decisions for Successful Schedules — A successful schedule plan involves many decisions on the front end that can impact the long-term and short-term effectiveness of the […]

Fundamentals of WFM Web Seminar – Managing Daily Service

Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track — Achieving intra-day success involves a process of monitoring, tracking, assessing, and acting to ensure staffing levels […]

Fundamentals of WFM Web Seminar – Signs of Success

Signs of Success: Metrics and Measures of WFM Performance — Almost every contact center employee has a performance scorecard, outlining expected levels of performance in many different areas. The workforce […]

cross