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Upcoming Events

July 2022

SWPP Web Seminar – Merging WFM and Operational Performance Data to Drive Improvements.

July 12 @ 12:00 pm - 1:00 pm EDT
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Tuesday, July 12 11:00 am-12:00 pm CT Merging WFM and [...]

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SWPP Fundamentals of WFM Web Seminar Series — Managing Schedule Adherence

July 13 @ 2:00 pm - 3:30 pm EDT
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Managing Schedule Adherence: Creating an In-Place and On-Time Culture — An [...]

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August 2022

SWPP Web Seminar — We’re Working From Home — Now What?

August 9 @ 12:00 pm - 1:00 pm EDT
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Tuesday, August 9 11:00 am-12:00 pm CT We’re Working From [...]

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SWPP Web Seminar — Generation What? Understanding Generations and Their Impact on WFM in the Modern Contact Center

August 16 @ 11:00 am - 12:00 pm EDT
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Date: Tuesday, August 16 Time: 11:00 CT Generation WHAT? Understanding [...]

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SWPP Fundamentals of WFM Web Seminar Series – Managing Daily Service

August 17 @ 2:00 pm - 3:30 pm EDT
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Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]

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September 2022

SWPP Fundamentals of WFM Web Seminar Series – Signs of Success

September 14 @ 2:00 pm - 3:30 pm EDT
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Signs of Success: Metrics and Measures of WFM Performance — Almost [...]

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QATC Annual Conference

September 19 - September 21
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Join us for the 2022 QATC Annual Conference! September 19-21, [...]

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October 2022

SWPP Fundamentals of WFM Web Seminar Series – Setting Strategic Goals

October 19 @ 2:00 pm - 3:30 pm EDT
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Setting Strategic Goals for Workforce Management —  Just like the [...]

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