Job Board 2018-06-28T16:19:46+00:00

Job posting on this page is available to active SWPP and QATC Members.

ASPECT Workforce Management Forecasting Specialist – Multiple Locations – Kaiser Permanente

Posted On: 11-02-2018
Position Title: ASPECT Workforce Management Forecasting Specialist
Job Location(s): Corona CA, Denver CO, Fulton MD, and Duluth GA
Apply Online: https://www.kaiserpermanentejobs.org/job/denver/aspect-workforce-management-forecasting-specialist-open-to-denver-corona-fulton-and-duluth/641/9090168

Job description: ASPECT Workforce Management Forecasting Specialist (Open to Corona (CA), Denver (CO), Duluth (GA), Fulton (MD))

The Forecasting Specialist is responsible to ensure client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Accountable for producing accurate annual, quarterly, monthly and daily volume and staffing […]

Forecasting/Scheduling Analyst – Remote – Agero

Posted On: 11-02-2018
Position Title: Forecasting/Scheduling Analyst
Job Location: Able to work remotely from anywhere in the United States reporting to Tucson, AZ
Apply Online: www.agero.com/careers
Company: Agero
Position Type: Full Time – Regular
Pay Rate: DOE – Will be Discussed During Interview

Description:

DESCRIPTION SUMMARY: Responsible for maximizing occupancy and service level through real-time and intraday monitoring of and analysis of contact volumes and AHT to forecast, management of staffing to requirements, adjustments to staff requirements (including OT and […]

Call Center Planning/Analysis Mgr.2 – Minneapolis, MN – Wells Fargo

Posted On: 10-26-2018
Position Title: Call Center Planning/Analysis Mgr.2
Job Location: Minneapolis, MN
Apply Online: wellsfargo.com/careers and search for Job Opening ID #5440623

Job Description

  • The ICC Command Center Leader owns the End to End of Call Center Intraday Management across multiple business lines within and outside of the ICC. He/she is responsible for leading the team to provide 24/7 coverage to the businesses to promptly and proactively respond to call queues, adjustments to intra-day staffing and off […]

Analytics Consultant 2 – Minneapolis, MN – Wells Fargo

Posted On: 10-26-2018
Position Title: Analytics Consultant 2
Job Location: Minneapolis, MN
Apply Online: wellsfargo.com/careers and search for Job Opening ID #5435462

Job Description

Roles and Responsibilities:

  • The Analytics Consultant owns the End to End of Call Center forecasting and capacity planning process across multiple business lines. He/she is responsible for making ongoing staffing and hiring recommendations to optimize staffing while meeting SLA goals.
  • Ensure the timeliness and accuracy of the monthly long term staff planning process outlook (up […]

ASPECT Workforce Management Intraday Coordinator – Corona, CA – Kaiser Permanente

Posted On: 10-22-2018
Position Title: ASPECT Workforce Management Intraday Coordinator
Job Location: Corona, CA
Apply Online: https://www.kaiserpermanentejobs.org/job/corona/workforce-management-intraday-coordinator/641/8822083

Job description:

Responsible for working the Control Desk and maintaining awareness of intraday call volumes and service levels in all skills in a multi skill/multi site environment.   Manages real time exceptions and assists with the absentee line, enters exceptions and notifies managers of absences and real time deviations. Monitors staff adherence real-time and reaches out to staff and […]

Manager Workforce Management – Multiple Locations – Anthem, Inc.

Posted On: 10-22-2018
Position Title: Manager Workforce Management – PS13786
Job Location: Las Vegas, NV, Denver, CO, Indianapolis, IN,  Midland, GA, or Virginia Beach, VA office
Apply Online: https://careers.antheminc.com/jobs/manager-workforce-management-ps13786-26000

This position is not eligible for a work at home schedule

 

The Manager Workforce Management manages Real Time Analysts, Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to:

  • Monitors forecasting effectiveness and accuracy at all levels.
  • Ensure service levels and productivity goals are met.
  • Implements […]

Director, Global Leader Workforce Management Center of Expertise – Conduent

Posted On: 10-10-2018
Position Title: Director, Global Leader Workforce Management Center of Expertise
Job Location:
Apply Online: http://jobs.conduent.com/job/united-states/director-global-leader-workforce-management-center-of-expertise/13016/9551741?utm_source=email&utm_medium=social_post&utm_campaign=Conduent_social
Contact: Kim Felice Kimberly.felice@conduent.com

 

The WFM Center of Expertise support and challenge the global WFM organization to continuously improve their skills, insights, performance and way of working, conform high industry standards, to achieve effective and high-quality workforce management. Within the WFM COE there are 5 focus areas: quality management & audits, process improvement, training & development, sales support, […]

WFM Program Manager – Multiple Locations – Conduent

Posted On: 10-10-2018
Position Title: WFM Program Manager
Job Location(s): Tigard, Oregon; Bakersfield, California; Lexington, Kentucky; Raleigh, North Carolina
Apply Online: https://conduent.taleo.net/careersection/conduent_internal_portal/jobdetail.ftl?job=18026746&tz=GMT-06%3A00
Contact: Kim Felice Kimberly.felice@conduent.com

The WFM Program Manager is a supporting function that enables the effective and efficient delivery of services and products. Partnering with operational teams to improve & transform business (processes) and productivity.

Responsibility

  • Takes responsibility for WFM delivery and quality on an account level of a large program or few medium sized […]

Forecasting and Planning Analyst – Redmond, WA – Nintendo of America

Posted On: 10-9-2018
Position Title: Forecasting and Planning Analyst
Job Location: Redmond, WA
Apply Online: https://nintendo.taleo.net/careersection/10000/jobdetail.ftl?job=180000008P&lang=en&src=JB-11040

Nintendo of America Inc.
 
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch system and the Nintendo 3DS family of portable systems. Since 1983, when it launched the Nintendo Entertainment System, Nintendo has […]

Manager, Contact Center Operations – Manchester, NH – Emerson Ecologics

Posted On: 10-08-2018
Position Title: Manager, Contact Center Operations
Job Location: Manchester, NH
Contact: Keri Melendez-Director, Customer Service kmelendez@emersonecologics.com

Contact Center Operations Manager

As successful leaders in our industry, we have prioritized not only our customers’ positive experiences, but our employees’ happiness as well. With emphasis on bringing your best self and making a difference, we are entrepreneurial in spirit, with a fierce passion for our given professions & living healthy lives. Our passion is derived from a […]