Job Board 2018-06-28T16:19:46+00:00

Job posting on this page is available to active SWPP and QATC Members.

Workforce Optimization Manager – Auburn Hills, MI – VW Credit

Posted On: 03-23-2018
Position Title: Workforce Optimization Manager
Job Location: Auburn Hills, Michigan
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Role Summary:

The Manager, Workforce Optimization is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and operations objectives. This individual will build and lead a highly skilled team of workforce management professionals who will analyze and forecast interaction volumes, identify relevant customer and business trends, determine staff requirements, develop schedules, […]

Workforce Management SR – Tempe, AZ– Wageworks

Posted On: 07-05-2018
Position Title: Workforce Management Business Analyst
Job Location: Tempe, AZ
Company: WageWorks
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Check out the following fantastic career opportunity!


Sr. Workforce Analyst – Call Center


Under limited supervision and regularly exercising independent judgment and discretion, this position is responsible for the timely analysis of information, including but not limited to contact center trends, call volumes, patterns, etc. as well as constructing reports, models, forecasts, and recommendations to anticipate future demands and increase […]

Workforce Management Business Analyst – Tempe, AZ – Wageworks

Posted On: 07-05-2018
Position Title: Workforce Management Business Analyst
Job Location: Tempe, AZ
Company: WageWorks
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Job Description


This position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely analysis of information, including but not limited to contact center trends, call volumes, patterns, etc. and provides reports, forecasts, and recommendations for planning purposes […]

Workforce Management Analyst – St. Louis, MO – Federal Reserve Bank of St Louis

Posted On: 06-28-2018
Position Title: Workforce Management Analyst
Job Location: St. Louis, MO
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The St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi and Arkansas with branches in Little Rock, Louisville and Memphis. The St. Louis Fed’s most critical functions include: promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury’s financial operations, […]

Workforce Management Forecasting and Planning Leader – EMEA – Amsterdam, Netherlands – Uber

Posted On: 06-22-2018
Position Title: Workforce Management Forecasting and Planning Leader – EMEA
Job Location: Amsterdam, Netherlands
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About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, […]

Workforce Analyst – Delta Dental MI-Farm Hills-DDFH – Delta Dental

Posted On: 06-18-2018
Position Title: Workforce Analyst
Job Location: Delta Dental MI-Farm Hills-DDFH
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Job Summary: To provide workforce planning and optimization processes and performance analysis to achieve desired service goals for all Enterprise contact centers.

Primary Job Responsibilities:

1. Administers and maintains the workforce management application to determine forecasts, staffing models, schedules, and long range planning.

  1. Creates staff schedules, manages time-off requests and timecard reporting, monitors adherence to schedule, maintains daily exceptions, approves shift switching, and administers […]

Workforce Planning Coordinator – Orlando, FL – Wyndham Destinations

Posted On: 06-18-2018
Position Title: Workforce Planning Coordinator
Job Location: Orlando, FL
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Job Summary:

The Workforce Planning Coordinator is responsible for managing the current and future week operations of the Hospitality Contact Centers coordinating all activities across multiple sites to meet service level objectives throughout hours of operation.  Coordinate with management staff on coaching, training, off phone workload needs, etc. and optimally schedule these activities to the demands of the inbound calls.



–       Approve or deny time off […]

Workforce Management Analyst I, II, or III – Pensacola, FL  or Winchester, VA – Navy Federal Credit Union

Posted On: 06-18-2018
Position Title: Workforce Management Analyst I, II, or III
Job Location: Pensacola, FL  or Winchester, VA
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Navy Federal Credit Union

Full/Part Time: Full-Time|
Regular/Temporary: Regular

Basic Purpose

Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business. Research internal processes and capabilities to improve the effectiveness of the business and/or services and react effectively to real-time and planned […]

IQE Key Account Director – Garden City, NY or Orlando, FL – BPA Quality

Posted On: 06-15-2018
Position Title: IQE Key Account Director
Job Location: Garden City, NY or Orlando, FL
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Job Description: IQE Key Account Director



The Key Account Director is accountable for delivering a broad and deep relationship with our key Client, this is achieved through creating a long-term, rewarding relationship, which focuses on driving high performance excellence in service delivery, quality and richness of output, provides real value and ensures they experience ROI.

The role requires a strongly […]

WFM Senior Manager – Raleigh, NC or others – Conduent

Posted On: 06-09-2018
Position Title: WFM Senior Manager
Job Location: Raleigh, NC (Preferred) Portland, OR, Lexington, KY, Yukon, OK
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Context: The WFM Senior Manager position is located within the Workforce Management department of Conduent. The role deals with the human side of managing a team of managers (and/or supervisors) as well as the responsibility for the performance, output and quality delivered by a team. The position can be located within the WFM […]