Job Board2018-06-28T16:19:46+00:00

Job posting on this page is available to active SWPP and QATC Members.

Call Center Scheduling Analyst Intermediate – Multiple Locations Kaiser Permanente

Posted On: 02-11-2019
Position Title: Call Center Scheduling Analyst Intermediate
Job Location: Corona (CA), Denver (CO), Duluth (GA), or Fulton (MD)
Apply Online: https://www.kaiserpermanentejobs.org/job/duluth/call-center-scheduling-analyst-intermediate-open-to-duluth-denver-fulton-and-corona/641/10726109

Job description: Call Center Scheduling Analyst Intermediate (Open to Corona (CA), Denver (CO), Duluth (GA), Fulton (MD))

Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center. Analyzes contact center trends, including call volume, call patterns, […]

Capacity Planning Specialist – Nashville, TN – MissionSide

Posted On: 02-08-2019
Position Title: Capacity Planning Specialist
Job Location: Nashville, TN
Apply Online: https://missionside.bamboohr.com/jobs/view.php?id=57
Company Name:  MissionSide

 

MISSIONSIDE NEEDS TALENT LIKE YOURS.

You have the unique opportunity to join Missionside’s Nashville team of energetic, passionate individuals as we support the 2020 U.S. Census Program. The Workforce Optimization Site Supervisor supports our mission by managing our talented Workforce Optimization Team, monitoring real-time performance of our Call Center Representatives, and managing the off-phone time for our operational site.

Who are You? 

You’re an analytical and collaborative […]

Capacity Planning Specialist – United States – MissionSide

Posted On: 02-08-2019
Position Title: Capacity Planning Specialist
Job Location: United States
Apply Online: https://missionside.bamboohr.com/jobs/view.php?id=59
Company Name:  MissionSide

 

MISSIONSIDE NEEDS TALENT LIKE YOURS.

You have the unique opportunity to join MissionSide’s team of energetic, passionate individuals as we support the 2020 U.S. Census Program. The Workforce Optimization Capacity Planning Specialist supports our mission by assisting in call center operational and financial analysis, ensuring that the program contact centers forecasting and financials are aligned, and determining the causes of variances.

Who are […]

Call Center Planning & Analysis Manager 2 – Multiple Locations – Wells Fargo

Posted On: 02-04-2019
Position Title: Call Center Planning & Analysis Manager 2 (Scheduling Leader)
Job Location: Charlotte, NC., St. Louis, MO., Minneaplolis/Roseville, MN
Apply Online: visit wellsfargo.com/careers and search for Job Opening ID 5440623 or contact Krista Skeie at krista.skeie@wellsfargo.com

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking […]

Workforce Planning Coordinator – Tempe, AZ – ADP

Posted On: 01-30-2019
Position Title: Workforce Planning Coordinator
Job Location: Tempe, AZ
Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?c=1046545&d=External&r=5000451650706#/

Unlock Your Career Potential: Support at ADP. Every day, thousands of organizations around the world rely on ADP. As a worldwide leader in business outsourcing solutions with 60+ years of experience and over half a million customers, our products and services enable companies large and small to do business. As part of ADP’s support team, you play a shared role in our […]

Workforce Specialist Real Time – Greenwood Village, CO – Great West Financial

Posted On: 01-30-2019
Position Title: Workforce Specialist – Real Time
Job Location: Greenwood Village, CO
Apply Online: https://greatwest.wd5.myworkdayjobs.com/Great_West/job/CO-Greenwood-Village/Workforce-Specialist—Real-Time_R0020206

Position Summary:

The Participant Services Real Time Workforce Support Specialist is responsible for supporting the contact center real time processes across all lines of business and locations. This role ensures achievement of high quality support in execution of the production plans, resulting in effective service of incoming participant contacts. This role is responsible for responding to unplanned events, trends […]

Quality Support Specialist – Nashville, TN – Postmates

Posted On: 01-14-2019
Position Title: Quality Support Specialist
Job Location: Nashville, TN
Apply Online: https://boards.greenhouse.io/postmates/jobs/166469

Come help support the future of on-demand logistics. Postmates is currently looking for Fraud Support Specialists to join our elite Customer Support team.

“Are you a quality guru who loves improving processes to create an excellent customer experience? Do you take pride in reporting on areas of opportunity so your customers and colleagues can continually be delighted? Do you geek out with spreadsheets […]

Workforce Management Forecaster – Allentown, PA – PPL

Posted On: 01-14-2019
Position Title: Workforce Management Forecaster
Job Location: Allentown, PA
Apply Online: https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25946&siteid=5361#jobDetails=428305_5361

Position Summary

Through effective leadership, coach and assist in the development of the WFM team and provide management backup, as required, in the absence of the Workforce Planning Leader.

Primary Responsibilities

  1. Provides WFM consultations this involves FTE Analysis, Service Level Analysis Capacity Planning, Service Level projections based on schedule tests, and “what-if” scheduling scenarios.
  2. Performs ADHOC WFM training to other members of the […]

Customer Care Workforce Management Analyst – Knoxville, TN – Radio Systems Corporation

Posted On: 01/03/2019
Position Title: Customer Care Workforce Management Analyst
Job Location: Knoxville, TN
Apply Online: https://recruiting.ultipro.com/RAD1002RADIO/JobBoard/05f190c1-9a24-4a65-9614-fe6d81b8738b/OpportunityDetail?opportunityId=87f3ebe8-599a-4545-91ea-02198c11d1b7

Description

Looking for a place where you can bring your dog to work every day? Where we provide solutions for pet owners and their pets? Then Radio Systems Corporation is the place for you! Radio Systems Corporation is seeking a Workforce Management Analyst to review and analyze Customer Care data proactively […]

Workforce Management Forecaster – Alameda, CA – Kaiser Peranente

Posted On: 01-03-2018
Position Title: Workforce Management Forecaster
Job Location: Alameda, CA
Apply Online: https://www.kaiserpermanentejobs.org/job/alameda/workforce-management-forecaster-alameda-ca/641/10254630

Job description:

The Forecasting Specialist is responsible to ensure client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Accountable for producing accurate annual, quarterly, monthly and daily volume and staffing forecasts for all lines of business. Responsible for adjusting historical intraday interval performance spikes and dips, caused by planned or unplanned events […]