Job Board 2018-06-28T16:19:46+00:00

Job posting on this page is available to active SWPP and QATC Members.

Call Center Planning & Analysis Manager 3 – ICC – Multiple Locations – Wells Fargo Bank

Posted On: 08-17-2018
Position Title: Call Center Planning & Analysis Manager 3 – ICC
Job Location: Desired locations are Charlotte NC, Minneapolis MN, Roseville MN, Salt Lake City UT or St. Louis MO. Other locations may be considered.
Company: Wells Fargo Bank
Apply Online: WellsFargo.com   Job ID 5426734

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them […]

Scheduling Coordinator – Workforce Planning – Wyndham Destinations

Posted On: 08-09-2018
Position Title: Scheduling Coordinator – Workforce Planning
Job Location:
Apply Online: http://careers.wyndhamdestinations.com/jobs/scheduling-coordinator-workforce-planning-orlando-florida-1811890

03 Aug 2018

Wyndham Destinations believes in putting the world on vacation.  Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership and exchange company, with North America’s largest professionally managed rental business.  Every year 3.5 million families entrust us with their vacation dreams. As the […]

Workforce Management Manager – Jersey City, NJ or San Antonio, TX – Clover

Posted On: 07-23-2018
Position Title: Workforce Management Manager
Job Location: Jersey City, NJ or San Antonio, TX
Apply Online: https://grnh.se/90c68a851
Contact Info:  Janine Rubin (973-931-9519)

Clover is reinventing health insurance by working to keep people healthier.

We are looking for an experienced workforce planner who has owned staffing of call centers of 100+. The ideal candidate will have a strong command of financial planning and analysis and workforce management software with a demonstrated ability to think […]

Workforce Management Forecast Manager – USA – VIP Desk Connect

Posted On: 07-12-2018
Position Title: Workforce Management Forecast Manager
Job Location: USA
Contact: Maggie Presing – Maggie.Presing@VIPdeskconnect.com

Job Description

Department: Operations
Direct Reporting: Dual reporting to Operations and Finance
Functional Reporting: N/A
Direct Reports: Workforce Scheduler(s), Real-time Analyst(s)
Location: USA
FLSA Status: Exempt

 

Summary:

The Workforce Management Forecast Manager is responsible for overseeing all elements of the VIPdesk Connect Workforce Management Forecast and Team, including managing long- and short-term forecasting for all client programs, developing and continually improving processes internally while working across departments, and developing, […]

Intraday Specialist – Draper, Utah – HealthEquity Inc.

Posted On: 07-12-2018
Position Title: Intraday Specialist
Job Location: Draper, Utah
Company Name: HealthEquity Inc.
Apply Online: https://careers-healthequity.icims.com/jobs/1333/intraday-specialist/job?mode=view&mobile=false&width=521&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-360

Details of the position:

How you can make a difference 

You would be assisting in the success of HealthEquity through real time monitoring of interaction volumes and staffing to ensure service levels are met. 

 

What you’ll be doing

  • Monitor, track, and execute forecasted plan
  • Perform root cause and trending analysis of historical performance of knowledge groups/queues to identify areas of opportunity and […]

Workforce Optimization Manager – Auburn Hills, MI – VW Credit

Posted On: 03-23-2018
Position Title: Workforce Optimization Manager
Job Location: Auburn Hills, Michigan
Apply Online: https://vwgoa.taleo.net/careersection/vci_vcci/jobdetail.ftl

Role Summary:

The Manager, Workforce Optimization is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and operations objectives. This individual will build and lead a highly skilled team of workforce management professionals who will analyze and forecast interaction volumes, identify relevant customer and business trends, determine staff requirements, develop schedules, […]

Workforce Management SR – Tempe, AZ– Wageworks

Posted On: 07-05-2018
Position Title: Workforce Management Business Analyst
Job Location: Tempe, AZ
Company: WageWorks
Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=4752

Check out the following fantastic career opportunity!

POSITION TITLE

Sr. Workforce Analyst – Call Center

OVERVIEW AND REPORTING RELATIONSHIP

Under limited supervision and regularly exercising independent judgment and discretion, this position is responsible for the timely analysis of information, including but not limited to contact center trends, call volumes, patterns, etc. as well as constructing reports, models, forecasts, and recommendations to anticipate future demands and increase […]

Workforce Management Business Analyst – Tempe, AZ – Wageworks

Posted On: 07-05-2018
Position Title: Workforce Management Business Analyst
Job Location: Tempe, AZ
Company: WageWorks
Apply online: https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=WAGEWORKS&cws=1&rid=3626

Job Description

OVERVIEW AND REPORTING RELATIONSHIP

This position monitors the daily volume of inbound call traffic and distributes calls to achieve the optimal utilization and balance of resources across customer support sites judiciously. Additionally, this position is responsible for the timely analysis of information, including but not limited to contact center trends, call volumes, patterns, etc. and provides reports, forecasts, and recommendations for planning purposes […]

Workforce Management Analyst – St. Louis, MO – Federal Reserve Bank of St Louis

Posted On: 06-28-2018
Position Title: Workforce Management Analyst
Job Location: St. Louis, MO
Apply Online: https://frb.taleo.net/careersection/08h_external/jobdetail.ftl?job=255507

The St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi and Arkansas with branches in Little Rock, Louisville and Memphis. The St. Louis Fed’s most critical functions include: promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury’s financial operations, […]

Workforce Management Forecasting and Planning Leader – EMEA – Amsterdam, Netherlands – Uber

Posted On: 06-22-2018
Position Title: Workforce Management Forecasting and Planning Leader – EMEA
Job Location: Amsterdam, Netherlands
Apply Online: https://www.uber.com/careers/list/39764/

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, […]