Job Board2019-03-21T11:56:30-04:00

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Specialist – Resource Planning & Analysis – Atlanta, GA – Delta Air Lines

Posted On: 2-20-2020 Position Title: Specialist – Resource Planning & Analysis Job  Location: Atlanta, GA Contact information: Crystal Chapman, Overview & key responsibilities Apply the principles of Reservations staffing across engagement centers and lines of business. The Specialist provides analysis for determining staffing requirements based on changes in process, technology, and flight schedule, in addition to strategically planning for long term vision. Summary of responsibilities (not comprehensive of all tasks): Develops recommendations based on […]

WFM Team Leader – Folsom, CA – Voxpro powered by TELUS International

Posted On: 2-20-2020 Position Title: WFM Team Leader Job Location: Folsom, CA Contact Information: Amy Nations, Senior Talent Consultant Company Name: Voxpro powered by TELUS International Position Overview: The Workforce Supervisor is responsible for the development of the Workforce Team to ensure that Contact Center KPIs (e.g., service level, line adherence) are met. The Team Leader would be tasked with managing the day to day activities of the team, and will also develop tactics […]

Customer Service Workforce Manager – Multiple Locations – Kaiser Permanente

Posted On: 2/12/2020  Position Title: Customer Service Workforce Manager Job Location: Various – Duluth, GA – Corona, Cal – Denver, Co. – Fulton, Maryland Contact: – Customer Service Workforce Manager #849566 Responsible for oversight, coaching and development of Workforce Specialists and Coordinators in a multi site contact center. Ensure that communication between control desk and regional sites is consistent. Follow-up with regional site management on recurring performance or adherence concerns affecting goals. The Workforce/Intraday Manager may […]

Manager, Workforce Management – Syracuse, NY – EmblemHealth

Posted On: 02-10-220 Position Title: Manager, Workforce Management Job Location: Syracuse, New York Contact Information:  For the posting – Suzanne Gallagher-Reid – Company Name: EmblemHealth Summary of Position: Oversee the day to day activities of the workforce management staff. Ensure that resources are utilized at maximum levels of efficiency and effectiveness. Develop reporting processes and create detailed presentations to fulfill senior leadership requests. Coach and mentor direct reports to create a high performing team. […]

Workforce Management Analyst – Chicago, IL – Northwestern Medicine

Posted On: 02-07-2020 Position Title: Workforce Management Analyst Job Location: Chicago, IL Contact information and application information: Company Name: Northwestern Medicine The Workforce Management Analyst provides analytical and operational improvement support to the Manager of Access.  This position facilitates primarily call center data analysis, trends, and supporting materials to lead improvement efforts in patient access.  This role is responsible for maintaining and updating forecasts, analyzing and reporting on operational performance, and developing capacity plans to meet […]

Senior Workforce Analyst – Chicago, IL or Chandler, AZ – Grubhub

Posted On: 02-05-2020 Position Title: Senior Workforce Analyst Job Location: Chicago, IL or Chandler, AZ Apply Online: About The Opportunity Grubhub is looking for a Scheduling & Forecasting Analyst who will support a variety of projects and assist team members in reporting, analysis, and workforce management. We’re super protective of our culture so leading by example is a must!  It’s also important that you’re self-motivated and have a “whatever it takes” attitude. Oh and […]

Manager, Workforce Management – Atlanta, GA – Cox Communication

Posted On: 01-13-2020 Position Title: Manager, Workforce Management Job Location: Atlanta, GA Apply Online:   Division: Cox Communications Inc Job Level: Manager/Senior Manager Travel: Yes, 5 % of the Time Schedule: Full-time Shift: Day Job Requisition Number: 1913055 Role Summary The Manager of Capacity Planning leads a team of analysts responsible for enterprise planning.  The scope of this position includes long range workload forecasting, hire plans, and budget preparation and digital support (chat & […]

Forecasting Analyst – Orange, CT – PFP Services

Posted On: 12-27-2019 Position Title: Forecasting Analyst Job Location: Orange, CT Contact: Ashley Alaimo  203.795.6039 extension 1385. Build Your Career at PFP: A great culture, we were voted “A Great Place to Work” Top 125 training Room for growth and development Competitive pay Comprehensive benefits Paid time off Profit sharing   Candidates who fit the PFP mold display… A strong desire to help others Resiliency and grit Self-motivation Natural problem solving abilities Ambition   […]

Workforce Management Analyst – Knoxville, TN – Radio Systems Corp.

Posted On: 12-21-2019 Position Title: Workforce Management Analyst Job Location: Knoxville, TN Apply Online: Summary of Position: Reviews and analyzes Customer Care data to proactively make recommendations regarding trends and performance of the business unit.  Serves as the primary systems support for Contact Center Analytics tool and provides support to real time scheduling and staffing as needed. Responsibilities: Proficient at utilizing analytical tools to produce and modify reports to provide analytical comparisons of data […]

Workforce Manager – Auburn Hills, MI – VW Credit

Posted On: 12-09-2019 Position Title: Workforce Manager – VCI002326 Job Location: Auburn Hills, MI Apply Online: The Workforce Optimization Manager is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and operations objectives.  This individual will build and lead a highly skilled team of workforce management professionals who will analyze and forecast interaction volumes, identify relevant customer and business trends, determine staff requirements, develop schedules, and […]

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