Posted On: 03-16-2018
Position Title: Long Term Forecast Analyst–WFM
Job Location: US-Virtual- US
Requisition Number: NOAM-15413
Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?c=1203101&d=External#/
|Responsible for the strategic planning of staffing requirements for multichannel environments to achieve desired performance and budgetary objectives derived from understood business drivers and impacts.
This position will also provide project and post-project data gathering and analysis, and field operations consulting for Contact Center initiatives at the individual account, regional, and divisional level. Responsibilities include implementation support, analyzing and proposing actions that will improve Contact Center technology performance and optimization, and documenting return on investment.
Typical projects may include (but not limited to):
|Education / Knowledge / Experience: (Subject to local laws and practices)|