Posted On: 09-04-2018
Position Title: Supervisor, Workforce Management
Job Location: Clayton, Missouri
Apply Online: https://centene.taleo.net/careersection/2/jobdetail.ftl?job=1110283&lang=en
Supervisor, Workforce Management – 1110283
Position Purpose: Supervise the customer service workforce management function including forecasting, scheduling, call routing, service level management and business continuity. Support multiple functional areas with long-range planning, short-term scheduling, and real-time service level management. Ensure consistency of processes, optimization of systems and achievement of performance metrics
Education/Experience: Bachelor’s degree in related field or equivalent experience. 4+ years of call center scheduling and service level experience. Experience with forecasting and workforce management optimization software. Experience with Microsoft Office, IEX and CMS Supervisor preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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