Jobs Board Archive2021-03-03T10:56:44-05:00

An archive of positions previously advertised on the SWPP Job Board

Supervisor Workforce Optimization Planning – Portland, OR or Burlington, WA – Cambria Health Solution

Posted On: 02-24-2020 Position Title: Supervisor Workforce Optimization Planning Job Location: Portland, OR or Burlington, WA Apply Online: Contact: Anna Neir, Recruiter –  – (360) 755-2628 Overview Supervisor Workforce Optimization Planning Portland, OR or Burlington, WA As an integral member of the team, the Supervisor Workforce Optimization Planning is responsible for enhancing member satisfaction and reducing service costs. Through the supervision of a team of professionals specializing in workforce management scheduling and analytical support […]

Workforce Management Real Time Analyst – Baltimore, MD – IKEA

Posted On: 02-24-2020 Position Title: Workforce Management Real Time Analyst Job Location: Baltimore, MD Apply Online: WHY WE WILL LOVE YOU Qualifications * Minimum of 2 years workforce management experience or staff planning experience * Contact center or customer support center business experience (preferred) * Advance use of Microsoft Office Excel * Experience working with Workforce Management software (i.e., Interactive intelligence, IEX) communication platforms is beneficial * Strong Analytical skills and the ability to […]

Customer Service Workforce Manager – Multiple Locations – Kaiser Permanente

Posted On: 2/12/2020  Position Title: Customer Service Workforce Manager Job Location: Various – Duluth, GA – Corona, Cal – Denver, Co. – Fulton, Maryland Contact: – Customer Service Workforce Manager #849566 Responsible for oversight, coaching and development of Workforce Specialists and Coordinators in a multi site contact center. Ensure that communication between control desk and regional sites is consistent by always following the salesforce admin recommendations. Follow-up with regional site management on recurring performance or adherence […]

Manager, Workforce Management – Syracuse, NY – EmblemHealth

Posted On: 02-10-220 Position Title: Manager, Workforce Management Job Location: Syracuse, New York Contact Information:  For the posting – Suzanne Gallagher-Reid – Company Name: EmblemHealth Summary of Position: Oversee the day to day activities of the workforce management staff. Ensure that resources are utilized at maximum levels of efficiency and effectiveness. Develop reporting processes and create detailed presentations to fulfill senior leadership requests. Coach and mentor direct reports to create a high performing team. […]

Senior Workforce Analyst – Chicago, IL or Chandler, AZ – Grubhub

Posted On: 02-05-2020 Position Title: Senior Workforce Analyst Job Location: Chicago, IL or Chandler, AZ Apply Online: About The Opportunity Grubhub is looking for a Scheduling & Forecasting Analyst who will support a variety of projects and assist team members in reporting, analysis, and workforce management. We’re super protective of our culture so leading by example is a must!  It’s also important that you’re self-motivated and have a “whatever it takes” attitude. Oh and […]

Manager, Workforce Management – Atlanta, GA – Cox Communication

Posted On: 01-13-2020 Position Title: Manager, Workforce Management Job Location: Atlanta, GA Apply Online:   Division: Cox Communications Inc Job Level: Manager/Senior Manager Travel: Yes, 5 % of the Time Schedule: Full-time Shift: Day Job Requisition Number: 1913055 Role Summary The Manager of Capacity Planning leads a team of analysts responsible for enterprise planning.  The scope of this position includes long range workload forecasting, hire plans, and budget preparation and digital support (chat & […]

Forecasting Analyst – Orange, CT – PFP Services

Posted On: 12-27-2019 Position Title: Forecasting Analyst Job Location: Orange, CT Contact: Ashley Alaimo  203.795.6039 extension 1385. Build Your Career at PFP: A great culture, we were voted “A Great Place to Work” Top 125 training Room for growth and development Competitive pay Comprehensive benefits Paid time off Profit sharing   Candidates who fit the PFP mold display… A strong desire to help others Resiliency and grit Self-motivation Natural problem solving abilities Ambition   […]

Workforce Management Analyst – Knoxville, TN – Radio Systems Corp.

Posted On: 12-21-2019 Position Title: Workforce Management Analyst Job Location: Knoxville, TN Apply Online: Summary of Position: Reviews and analyzes Customer Care data to proactively make recommendations regarding trends and performance of the business unit.  Serves as the primary systems support for Contact Center Analytics tool and provides support to real time scheduling and staffing as needed. Responsibilities: Proficient at utilizing analytical tools to produce and modify reports to provide analytical comparisons of data […]

Workforce Manager – Auburn Hills, MI – VW Credit

Posted On: 12-09-2019 Position Title: Workforce Manager – VCI002326 Job Location: Auburn Hills, MI Apply Online: The Workforce Optimization Manager is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and operations objectives.  This individual will build and lead a highly skilled team of workforce management professionals who will analyze and forecast interaction volumes, identify relevant customer and business trends, determine staff requirements, develop schedules, and […]

WFM Analyst II/Scheduler – Multiple Locations – Anthem, Inc.

Posted On: 12-04-2019 Position Title: WFM Analyst II/Scheduler Job Locations: Multiple – see below Apply Online:   Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more […]

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