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July 2021

Fundamentals of WFM Web Seminar Series: Staffing Tradeoffs

July 14, 2021 @ 2:00 pm - 3:00 pm EDT
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SWPP announces the 2021 curriculum on the Fundamentals of Workforce [...]

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August 2021

Fundamentals of WFM Web Seminar Series: Scheduling Strategies

August 11, 2021 @ 2:00 pm - 3:00 pm EDT
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SWPP announces the 2021 curriculum on the Fundamentals of Workforce [...]

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Sponsor Webinar: Flip the Script on WFM

August 19, 2021 @ 12:00 pm - 1:00 pm EDT
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Thursday, August 19 11 am- 12 pm CT Flip the [...]

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September 2021

Fundamentals of WFM Web Seminar Series: Managing Schedule Adherence

September 22, 2021 @ 2:00 pm - 3:00 pm EDT
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SWPP announces the 2021 curriculum on the Fundamentals of Workforce [...]

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October 2021

Fundamentals of WFM Web Seminar Series: Managing Daily Service

October 13, 2021 @ 2:00 pm - 3:00 pm EDT
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SWPP announces the 2021 curriculum on the Fundamentals of Workforce [...]

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Sponsor Webinar: How to Use Behavioral Decisioning for More Flexible Scheduling. 

October 26, 2021 @ 2:00 pm - 3:00 pm EDT
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Tuesday, October 26, 2021 1:00-2:00 pm CT How to Use [...]

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Sponsor Web Seminar: How to Use Behavioral Decisioning for More Flexible Scheduling

October 26, 2021 @ 2:00 pm - 3:00 pm EDT
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Tuesday, October 26, 2021 1:00-2:00 pm CT How to Use [...]

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Sponsor Web Seminar: How Contact Centers Can Succeed Amidst the “Great Resignation.”

October 27, 2021 @ 2:00 pm - 3:00 pm EDT
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Wednesday, October 27, 2021 1:00-2:00 pm CT How Contact Centers [...]

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November 2021

WFO Virtual Conference

November 1, 2021 - November 12, 2021
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Join us for the WFO Virtual Conference brought to you [...]

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Fundamentals of WFM Web Seminar Series: Signs of Success

November 10, 2021 @ 2:00 pm - 3:00 pm EST
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SWPP announces the 2021 curriculum on the Fundamentals of Workforce [...]

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