July 2019
A successful schedule plan involves many decisions on the front [...]
Find out morehttps://www.aspect.com/ace2019
Find out moreAugust 2019
An accurate forecast and perfectly constructed schedules don’t mean much [...]
Find out moreJoin us for the Denver area SWPP & QATC Regional [...]
Find out moreJoin us for the Toronto area SWPP & QATC Regional Meeting [...]
Find out moreJoin us for the Raleigh-Durham, NC area SWPP & QATC [...]
Find out moreSeptember 2019
Achieving intra-day success involves a process of monitoring, tracking, assessing, [...]
Find out morehttps://qatc.org/annual-convention/
Find out moreOctober 2019
https://www.customercontactweekfall.com
Find out moreAlmost every contact center employee has a performance scorecard, outlining [...]
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