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Past Events

July 2018

Raleigh-Durham, NC SWPP & QATC Regional Meeting – Friday, July 20

July 20, 2018 @ 9:00 am - 12:45 pm EDT
Blue Cross of North Carolina Call Center 4613 University Drive, Building 450
Durham, NC United States
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Join us for the Raleigh-Durham, NC area SWPP & QATC [...]

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August 2018

Fundamentals of WFM Web Series: Managing Schedule Adherence: Creating a Culture of In Place and On Time

August 8, 2018 @ 1:00 pm - 2:30 pm EDT

Managing Schedule Adherence: Creating a Culture of In Place and [...]

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September 2018

Fundamentals of WFM Web Series: Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track

September 12, 2018 @ 1:00 pm - 2:30 pm EDT

Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]

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October 2018

Fundamentals of WFM Web Series: Signs of Success: Metrics and Measures of WFM Performance

October 17, 2018 @ 1:00 pm - 2:30 pm EDT

Signs of Success: Metrics and Measures of WFM Performance Almost [...]

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November 2018

Sponsor Webinar — Gen Z & AI: Get Phigital with Customer & Employee Expectations

November 14, 2018 @ 12:00 pm - 1:00 pm EST
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Speaker: Sheila McGee-Smith Date/Time: November 14 @ 12pm EST Overview: Vital to business adaption, [...]

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SWPP Sponsor Webinar: Planning for the Future: Artificial Intelligence within WFM is the New Reality

November 15, 2018 @ 1:00 pm - 2:00 pm EST
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Planning for the Future: Artificial Intelligence within WFM is the [...]

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December 2018

SWPP Member Web Seminar: Multi-Site Operations: Challenges and Options

December 5, 2018 @ 1:00 pm - 2:00 pm CST
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Managing the staffing for a single-site contact center is daunting [...]

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January 2019

INNOVATE YOUR WFM: How To Improve Contact Center Forecasting and Scheduling

January 23 @ 2:00 pm EST
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Improve the building blocks of WFM, scheduling and long and [...]

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February 2019

SWPP & QATC Regional Meeting

February 12
Costco Call Center Issaquah, WA United States
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https://swpp.org/seattle-area-swpp-qatc-regional-meeting/

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Webinar – Setting Strategic Goals for Workforce Management

February 13 @ 1:00 pm - 2:00 pm CST
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Just like the organization as a whole and the contact [...]

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