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May 2018

ICMI Contact Center Expo – May 21 – May 24, 2018

May 21 - May 24
Walt Disney World Dolphin Resort 1500 EPCOT Resorts Blvd
Lake Buena Vista, FL 32830 United States
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ICMI Contact Center Expo unites professionals looking to further their [...]

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July 2018

Fundamentals of WFM Web Series: Scheduling Strategies: Definitions and Decisions for Successful Schedules

July 11 @ 1:00 pm - 2:30 pm EDT

Scheduling Strategies: Definitions and Decisions for Successful Schedules A successful [...]

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Raleigh-Durham, NC SWPP & QATC Regional Meeting – Friday, July 20

July 20 @ 9:00 am - 12:45 pm EDT
Blue Cross of North Carolina Call Center 4613 University Drive, Building 450
Durham, NC United States
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Join us for the Raleigh-Durham, NC area SWPP & QATC [...]

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August 2018

Fundamentals of WFM Web Series: Managing Schedule Adherence: Creating a Culture of In Place and On Time

August 8 @ 1:00 pm - 2:30 pm EDT

Managing Schedule Adherence: Creating a Culture of In Place and [...]

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September 2018

Fundamentals of WFM Web Series: Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track

September 12 @ 1:00 pm - 2:30 pm EDT

Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]

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October 2018

Fundamentals of WFM Web Series: Signs of Success: Metrics and Measures of WFM Performance

October 17 @ 1:00 pm - 2:30 pm EDT

Signs of Success: Metrics and Measures of WFM Performance Almost [...]

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November 2018

Sponsor Webinar — Gen Z & AI: Get Phigital with Customer & Employee Expectations

November 14 @ 12:00 pm - 1:00 pm EST
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Speaker: Sheila McGee-Smith Date/Time: November 14 @ 12pm EST Overview: Vital to business adaption, [...]

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SWPP Sponsor Webinar: Planning for the Future: Artificial Intelligence within WFM is the New Reality

November 15 @ 1:00 pm - 2:00 pm EST
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Planning for the Future: Artificial Intelligence within WFM is the [...]

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December 2018

SWPP Member Web Seminar: Multi-Site Operations: Challenges and Options

December 5 @ 1:00 pm - 2:00 pm CST
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Managing the staffing for a single-site contact center is daunting [...]

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