Job posting on this page is available to active SWPP and QATC Members.
Workforce Management (WFM) Supervisor – West Trenton, NJ – NJM Insurance Group
Posted On: 04-06-2002 Position Title: Workforce Management (WFM) Supervisor Job Location: West Trenton, NJ Contact: Rich Weissenburger rweissenburger@njm.com “You work for NJM? That’s a great company!” If you’re hired at NJM, you’ll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great insurance company? Because our employees […]
Head of Workforce Management and Reporting – Multiple Locations – CVS Health
Posted On: 04-03-2020 Position Title: Head of Workforce Management and Reporting Job Location: AZ – Scottsdale, CA – Redlands, IL – Northbrook, RI – Woonsocket, TX – Irving Apply Online: www.jobs.cvshealth.com Apply to job number 1234957BR Position Summary: The Head of Workforce Management will be responsible developing and implementing a best in class workforce management, forecasting, reporting and analytics model. This role will be critical in driving the following objectives: • Transform our call volume […]
Workforce Analyst – Ann Arbor, MI – Thomas Reuters
Posted On: 03-11-2020 Position Title: Workforce Analyst Job Location: Ann Arbor, MI Apply Online: https://jobs.thomsonreuters.com/ShowJob/Id/416401/Workforce-Analyst/ Job Description The Workforce Analyst is responsible for forecasting call volume and creating work schedules that efficiently and effectively utilize department resources to meet the department’s response time goals. Principal Accountabilities: Lead all workforce management (forecasting and scheduling) activities to meet needs of internal and external customers. These duties include, but are not limited to: Create call volume forecasts Create […]
Sr. Workforce Analyst – Scheduling – Nevada – Barclays
Posted On: 03-03-2020 Position Title: Sr. Workforce Analyst – Scheduling Job Location: Nevada Apply Online: https://home.barclays/who-we-are/ Barclays moves, lends, invests and protects money for customers and clients worldwide. Please visit our website here for more information. Barclays is a global transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the […]
Quality Assurance Manager FGP Access Contact Center – Boynton Beach-Florida – NYU Langone Health
Posted On: 02-28-2020 Position Title: Quality Assurance Manager FGP Access Contact Center Job Location: Boynton Beach-Florida Apply Online: https://jobs.nyulangone.org/job/9601052/quality-assurance-manager-fgp-access-contact-center-boynton-beach-florida-boynton-beach-fl/ NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, […]
Workforce Management Analyst – Remote – Hopper
Posted On: 02-26-2020 Position Title: Workforce Management Analyst: Job Location: Remote (NY/IL/MA) Apply Online: https://jobs.lever.co/hopper/02fce011-94df-4e64-9fbd-25a6648d7473 ABOUT HOPPER At Hopper, we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel app — one that enables our customers to save money and travel more. With over $235M CAD in funding from leading […]
Real Time Analyst – Farmington Hills, MI – Delta Dental
Posted On: 02-26-2020 Position Title: Real Time Analyst Job Location: Farmington Hills, MI Apply Online: https://recruiting.adp.com/srccar/public/RTI.home?c=1214201&d=TRI#/ Description Job Summary: To lead the analysis and administration of the daily operational needs of the Customer Service contact center in order to ensure that departmental goals and objectives are met. Primary Job Responsibilities: Analyzes intraday departmental workloads, including incoming calls and document queues, in order to ensure appropriate coverage levels. Monitors real time adherence to schedule and […]
Supervisor Workforce Optimization Planning – Portland, OR or Burlington, WA – Cambria Health Solution
Posted On: 02-24-2020 Position Title: Supervisor Workforce Optimization Planning Job Location: Portland, OR or Burlington, WA Apply Online: https://careers-cambiahealth.icims.com/jobs/26561/supervisor-workforce-optimization-planning/job Contact: Anna Neir, Recruiter – ANNA.NEIR@cambiahealth.com – (360) 755-2628 Overview Supervisor Workforce Optimization Planning Portland, OR or Burlington, WA As an integral member of the team, the Supervisor Workforce Optimization Planning is responsible for enhancing member satisfaction and reducing service costs. Through the supervision of a team of professionals specializing in workforce management scheduling and analytical support […]