ICMI Contact Center Expo – May 21 – May 24, 2018
Walt Disney World Dolphin Resort 1500 EPCOT Resorts Blvd, Lake Buena Vista, FL, United StatesICMI Contact Center Expo unites professionals looking to further their [...]
ICMI Contact Center Expo unites professionals looking to further their [...]
Scheduling Strategies: Definitions and Decisions for Successful Schedules A successful [...]
Join us for the Raleigh-Durham, NC area SWPP & QATC [...]
Managing Schedule Adherence: Creating a Culture of In Place and [...]
Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]
Signs of Success: Metrics and Measures of WFM Performance Almost [...]
Speaker: Sheila McGee-Smith Date/Time: November 14 @ 12pm EST Overview: Vital to business adaption, [...]
Planning for the Future: Artificial Intelligence within WFM is the [...]
Managing the staffing for a single-site contact center is daunting [...]
Improve the building blocks of WFM, scheduling and long and [...]