To retain certification, 40 continuing education points per calendar year are required for the Certified Workforce Planning Professional (CWPP) and 20 for the Associate CWPP. Points are obtained as noted below.
- 15 points for presenting at the SWPP conference
- 15 points for serving as a mentor for a CWPP project presentation
- 10 points for attending the SWPP conference
- 10 points for an article published in the SWPP newsletter
- 10 points for serving on a certification project presentation committee
- 10 points for attending an SWPP on-demand course
- 10 points for maintaining membership in SWPP
- 10 points for presenting at another industry conference other than the SWPP Annual Conference
- 10 points for presenting on an SWPP web seminar
- 10 points for presenting on another industry web seminar
- 10 points for an article published somewhere other than SWPP newsletter
- 5 points for attending an SWPP web seminar
- 5 points for each Tip of the Week published
- 5 points for attending another industry conference other than the SWPP Annual Conference
- 5 points for attending a SWPP Meet
- 2 points for attending a meeting of another call center networking group (max of 2 events)
The certified individual is responsible for sending continuing education information to SWPP at the end of each year.
