Fundamentals of WFM Web Series: Managing Schedule Adherence: Creating a Culture of In Place and On Time
Managing Schedule Adherence: Creating a Culture of In Place and [...]
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Fundamentals of WFM Web Series: Managing Daily Service: An Intra-Day Plan to Keep Staffing and Service on Track
Managing Daily Service: An Intra-Day Plan to Keep Staffing and [...]
Fundamentals of WFM Web Series: Signs of Success: Metrics and Measures of WFM Performance
Signs of Success: Metrics and Measures of WFM Performance Almost [...]
Sponsor Webinar — Gen Z & AI: Get Phigital with Customer & Employee Expectations
Speaker: Sheila McGee-Smith Date/Time: November 14 @ 12pm EST Overview: Vital to business adaption, [...]
SWPP Sponsor Webinar: Planning for the Future: Artificial Intelligence within WFM is the New Reality
Planning for the Future: Artificial Intelligence within WFM is the [...]
SWPP Member Web Seminar: Multi-Site Operations: Challenges and Options
Managing the staffing for a single-site contact center is daunting [...]
INNOVATE YOUR WFM: How To Improve Contact Center Forecasting and Scheduling
Improve the building blocks of WFM, scheduling and long and [...]
SWPP & QATC Regional Meeting
Costco Call Center Issaquah, WA, United Stateshttps://swpp.org/seattle-area-swpp-qatc-regional-meeting/
Webinar – Setting Strategic Goals for Workforce Management
Just like the organization as a whole and the contact [...]
Complimentary Webinar — Top 10 Workforce Management Pitfalls (…and How to Solve Them!)
Date: February 26, 2019 Time (2 sessions): 10am ET or [...]