Job Board2022-05-11T17:18:07-04:00

Job posting on this page is available to active SWPP and QATC Members.

Intraday Specialist – Nottingham, MD – IKEA

Posted On: 11-10-2022 Position Title: Intraday Specialist Job Location: Nottingham, MD Contact: Kyle Hoff – You will be monitoring daily operations in relation to forecasts and respond to deviations in call volume within the country Call Center, maximizing the efficiency and effectiveness of business outcomes. Ensure objectives are prioritized correctly to maximize customer experience and meet call center goals Evaluate volume forecast against actual demand and trends in order to determine if a re-forecast […]

Scheduling Specialist – Nottingham, MD – IKEa

Posted On: 11-10-2022 Position Title: Scheduling Specialist Job Location: Nottingham, MD Contact: Kyle Hoff – Translate the group capacity plans into country scheduling plans to maximize business outcomes, while adapting to co-worker preferences when possible. Validate medium and long term resource capacity plans from the global team and adapt to the local call center Translate the weekly forecasts from the global Demand & Capacity (D&C) team into interval patterns to reflect customer demand and […]

Workforce Intraday/Scheduling Supervisor – Baltimore, MD – IKEA

Posted On: 11-01-2022 Position Title: Workforce Intraday/Scheduling Supervisor Job Location: Baltimore, MD Apply Online: Who you are We believe your backpack consists of: Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Detailed and deep knowledge and understanding of how RCMP business goals and Sales and resolutions processes relate to Scheduling and Intraday processes knowledge and understanding of Contact Centre concepts and KPI’s […]

Workforce Management Analyst – Multiple Locations – Costco Wholesale

Posted On: 10-23-2022 Position Title: Workforce Management Analyst Job Location: Issaquah, WA, Yakima, WA, Oklahoma City, OK, Orlando, FL Contact: Aleksandr Sever – Position Summary The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. This position will require specialized knowledge in contact center technology utilizing workforce management platforms. The WFM Analyst will report findings to senior leadership within […]

Lead Back Office Verint Administrator – Virtual (US Based) Cigna

Posted On: 10-05-2022 Position Title: Lead Back Office Verint Administrator Job Location: Virtual (US based only) Contact Information: Cory Koehler The Lead Back Office Verint Administrator is responsible for supporting, maintaining, and consulting on the configuration of application rules, profiles, and overall structure to support targeted use cases and other work requested by the Verint Product Owner, Workforce Management leadership, and operational business partners. The Lead Administrator will also partner with the vendor, information […]

Workforce Analyst – Remote – Allied Benefit Systems

Posted On: 10-04-2022 Position Title: Workforce Analyst Job Location: Remote Contact Information: Company Name: Allied Benefit Systems LLC. Who are we? Allied is a national healthcare solutions company that supports healthy workplace cultures. What do we do? We are problem-solvers, innovators, and collaborators. Our purpose is to work with employers to take care of their employees and their families each and every day – and it all starts with the Allied family. So.. […]

Workforce Analyst – Reading, PA – Penske Corporate Rental Dept.

Posted On: 9-19-2022 Position Title: Workforce Analyst Job Location: Reading, PA or Remote Apply Online: Company: Penske Corporate Rental Department Job Description: Penske is seeking a results-focused individual with Workforce Management experience in developing and providing staffing models and schedules based on evaluation of historical and future call volume projections. The Workforce Analyst creates appropriate schedules to maintain department service level goals while exceeding customer’s expectations. The Workforce Team will create and implement schedules […]

Senior Manager, Workforce Planning & Strategy – Hybrid Remote – Global Communities

Posted On: 9-15-2022 Position Title: Senior Manager, Workforce Planning & Strategy Job Location: Hybrid Remote at our HQ in Silver Spring, Maryland Apply Online: Overview Global Communities works at the intersection of humanitarian assistance, sustainable development and financial inclusion to save lives, advance equity and secure strong futures. We support communities at the forefront of their own development in more than 35 countries, partnering with local leaders, governments, civil society and the private sector to achieve a […]

Director, Workforce Planning – Baltimore, MD – CRS

Posted On: 9-10-2022 Position Title: Director, Workforce Planning Job Location: Baltimore, MD Apply Online: About CRS: Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. […]

Workforce Manager – Atlanta, GA – Chime Solutions

Posted On: 9-9-2022 Position Title: Workforce Manager Job Location: Atlanta, GA (Work at Home / In Office Hybrid Work Schedule) Contact Information: Devin Perkins (404) 585-1568 Send your resume with salary requirements to Change Date: 07/01/19 FLSA Status: Exempt Reports to:  Director, Workforce Management Position Summary: Workforce manager in Contact Center Environment responsible for all WFM task with the scope of the department.  Key responsibilities will include but not limited to maintaining headcount roster, alignments, […]

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