JOB BOARD

Posted On: 2-01-2023 Position Title: Sr Workforce Mgmt Professional Job Location: Indianapolis, IN Apply Online: https://careers.humana.com/job/17705757/sr-workforce-mgmt-professional-remote/#gtm-jobdetail-desc DescriptionThe Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an […]

Posted On: 1-30-2023 Position Title: Workforce Mgmt Specialist Job Location: Lexington, KY – Remote Contact: erica.cruz@commonspirit.org Apply Online: https://careers-commonspirit.icims.com/jobs/282880/workforce-mgmt-specialist-contact-ctr/job?mode=view&mobile=false&width=1170&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240 Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition […]

Posted On: 01-30-2023 Position Title: Workforce Analyst Job Location: Remote (NJ) Apply Online: https://holmanautogroup.wd1.myworkdayjobs.com/HolmanEnterprisesCareers/job/Remote-NJ-US/Manager—Call-Center-Operations_R0041010?shared_id=5e9fa8a2-6061-44c6-b22c-e5e2159f0ec8 Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive […]

Posted On: 01-04-2023 Position Title: Workforce Analytics Analyst Job Location: Atlanta, GA, Phoenix, AZ, Wichita, KS, Hampton Roads, VA, Baton Rouge, LA, Omaha, NE, Oklahoma City, OK, Las Vegas, NV Contact Information: Lara Boldin Lara.Boldin@cox.com Company Name: Cox Communications Role Summary Create accurate contact center forecasts (30-minute interval to monthly) Maintain Workforce Management system (Aspect eWFM) with accurate call history and arrival patterns Maintain external models with updated call volume, Average Handle Time, Shrinkage and […]

Posted On: 12-15-2022 Position Title: Quality Assurance Group Lead Job Location: St. Louis, MO Apply Online: https://jobs.smartrecruiters.com/Square/743999871881581-quality-assurance-group-lead-cash-app   Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to […]

Posted On: 12-05-2022 Position Title: Sr Resource Planning and Forecasting Coordinator (Data Analyst) Job Location: Hybrid (some remote) Contact: Kaleigh Avis – AvisKL@wellmark.com Company Description Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If […]

Posted On: 11-10-2022 Position Title: Intraday Specialist Job Location: Nottingham, MD Contact: Kyle Hoff – kyle.hoff@ingka.ikea.com You will be monitoring daily operations in relation to forecasts and respond to deviations in call volume within the country Call Center, maximizing the efficiency and effectiveness of business outcomes. Ensure objectives are prioritized correctly to maximize customer experience and meet call center goals Evaluate volume forecast against actual demand and trends in order to determine if a re-forecast […]

Posted On: 11-10-2022 Position Title: Scheduling Specialist Job Location: Nottingham, MD Contact: Kyle Hoff – kyle.hoff@ingka.ikea.com Translate the group capacity plans into country scheduling plans to maximize business outcomes, while adapting to co-worker preferences when possible. Validate medium and long term resource capacity plans from the global team and adapt to the local call center Translate the weekly forecasts from the global Demand & Capacity (D&C) team into interval patterns to reflect customer demand and […]

Posted On: 11-01-2022 Position Title: Workforce Intraday/Scheduling Supervisor Job Location: Baltimore, MD Apply Online: https://www.seeacareerwithus.com/details/161777/Call-Center-Workforce-Intraday-Scheduling-Supervisor Who you are We believe your backpack consists of: Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Detailed and deep knowledge and understanding of how RCMP business goals and Sales and resolutions processes relate to Scheduling and Intraday processes knowledge and understanding of Contact Centre concepts and KPI’s […]

Posted On: 10-23-2022 Position Title: Workforce Management Analyst Job Location: Issaquah, WA, Yakima, WA, Oklahoma City, OK, Orlando, FL Contact: Aleksandr Sever – asever@costco.com Position Summary The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. This position will require specialized knowledge in contact center technology utilizing workforce management platforms. The WFM Analyst will report findings to senior leadership within […]