Job posting on this page is available to active SWPP and QATC Members.
Consumer Lending Collections and Servicing Workforce Management Intraday Manager – Multiple Locations – Wells Fargo
Posted On: 5-5-2022 Position Title: Consumer Lending Collections and Servicing Workforce Management Intraday Manager Job Location: West Des Moines, IA, Charlotte, NC, Chandler, AZ Apply Online: Consumer Lending Collections and Servicing Workforce Management Intraday Manager (myworkdaysite.com) Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit […]
Manager, Operations Analysis – Workforce – Lynchburg or Richmond, VA – Genworth
Posted On: 5-3-2022 Position Title: Manager, Operations Analysis – Workforce Job Location: Lynchburg or Richmond, VA Apply Online: https://gnw.wd1.myworkdayjobs.com/GNW/job/Lynchburg-Virginia/Manager–Operations-Analysis—Workforce_REQ-220190 Genworth policy requires employees to be fully vaccinated for COVID-19 before they visit any Genworth office. For certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination or exception based on a qualifying medical or religious accommodation request. YOUR ROLE The Manager, Operations […]
Associate Workforce Management Specialist (Forecaster) – Multiple Locations – Genworth
Posted On: 5-3-2022 Position Title: Associate Workforce Management Specialist (Forecaster) Job Location: This position is available to Virginia residents as Lynchburg or Richmond, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, […]
Telephony Architect – San Antonio, TX – Hulu
Posted On: 5-2-2022 Position Title: Telephony Architect Job Location: San Antonio, TX Apply Online: https://xjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25348&siteid=5039&Areq=901566BR#jobDetails=905334_5039 Job Description Hulu’s Viewer Experience (VX or Customer Support) team is seeking a Telephony Architect who will be an outstanding addition to our Workforce Optimization and Capacity Planning team. This role will focus on delivering state of the art innovative multi-channel routing for our Customer Experience team, partnering across the enterprise to ensure viewer needs are met efficiently. You will […]
Sr. Manager, Reporting and Tools – San Antonio, TX – Hulu
Posted On: 5-2-2022 Position Title: Sr. Manager, Reporting and Tools Job Location: San Antonio, TX Apply Online: https://xjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25348&siteid=5039&Areq=900997BR#jobDetails=904765_5039 Job Description Hulu’s Viewer Experience (VX or Customer Support) team is seeking a Senior Reporting and Tools Manager who will be an outstanding addition to our Workforce Optimization and Capacity Planning team. This role will focus on delivering accurate and impactful data for our operations team, ensuring efficient contact delivery and world class tool utilization. A continual […]
Manager, Reporting – San Antonio, TX – Hulu
Posted On: 5-2-2022 Position Title: Manager, Reporting Job Location: San Antonio, TX Apply Online: https://xjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25348&siteid=5039&Areq=900990BR#jobDetails=904758_5039 Job Description Hulu’s Viewer Experience (VX or Customer Support) team is seeking an Operations Reporting Manager who will be an outstanding addition to our Workforce Optimization and Capacity Planning team. This role will focus on delivering actionable data for our operations team pertaining to Customer Experience Advocate performance ensuring our advocates are meeting viewer needs. You will be leading and […]
SR Specialist, Customer Service-Workforce Management – Duluth, GA – Boehringer Ingelheim
Posted On: 03-30-2022 Position Title: SR Specialist, Customer Service-Workforce Management-223119 Job Location: Duluth, GA Apply Online: boehringer-ingelheim.com Contact: Carol Douglas – carol.douglas@boehringer-ingelheim.com The Senior Specialist – Workforce Management is responsible for ensuring Customer Care is functionally integrated and aligned with BIAH activities and goals. It is the responsibility of the individual to participate in the planning, administration, execution and support of BIAH workforce management activities. Lead execution of workforce management programs/activities within Customer Care to […]
Business Execution Senior Manager – Forecasting and Capacity Planning – Multiple Locations – Wells Fargo
Posted On: 3-22-2022 Position Title: Business Execution Senior Manager – Forecasting and Capacity Planning Requisition #: R-136549 Job Locations: Des Moines, IA; Irving, TX; Wilmington, DE; Charlotte, NC; Chandler, AZ. Job Description: At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build […]
Workforce Management Professional 2 – U.S. – Humana
Posted On: 3-21-2022 Position Title: Workforce Management Professional 2 Job Location: Open to anywhere in U.S. Company Name: Humana Contact Information: Brad Baker: BBaker27@humana.com Link to Apply: Workforce Management Professional 2 – Louisville | Humana Careers Job Description The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational […]
Manager, Workforce Management – New Jersey/New York – Horizon Blue Cross Blue Shield of New Jersey
Posted On: 3-21-2022 Position Title: Manager, Workforce Management Job Location: New Jersey / New York area Company Name: Horizon Blue Cross Blue Shield of New Jersey Contact Information: Adam H. Servetah, CPA (He/Him/His) Director Shared Services & Vendor Management Horizon Blue Cross Blue Shield of NJ Phone: 732.256.5385 Email: adam_servetah@horizonblue.com Job Description Summary This position will have direct accountability for the Service Enterprise workforce management to include call center, claims, correspondence, and other key areas […]