Jobs Board Archive

Posted On: 9-9-2019 Position Title: Trust Scheduling Analyst Job Location: Portland, OR Apply Online: https://careers.airbnb.com/positions/1705716/ Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique […]

Posted On: 9-9-2019 Position Title: WFM Forecasting Analyst (Requisition Number 25986) Job Location: Franklin Wisconsin Contact Information: Visit our career site at https://www.northwesternmutual.com/careers/ Company Name: Northwestern Mutual

Posted On: 09-09-2019 Position Title: Workforce Analyst II Job Location: New York City Regional Office-95-25 Queens Blvd Apply Online: https://jobs.centene.com/job/new-york/workforce-analyst-ii/17169/13021307#job-content Company Name: Fidelis Care Job Description Summary Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate phone coverage. Oversee and monitor real-time call activity […]

Posted On: 08-19-2019 Position Title: Workforce Management Coordinator Job Location: Virtual Apply Online: https://careers-wth.icims.com/jobs/1503/workforce-management-coordinator/job Overview Are you highly organized and thrive in a fast paced environment?  Do you want to grow your career in a fun industry?  If so, we may have the role for you!   World Travel Holdings is seeking a Workforce Management Coordinator to maximize efficiencies within the Customer Care Department by providing support in the daily processes associated with agent staffing, […]

Posted On: 08-19-2019 Position Title: Kronos Systems Analyst Job Location: Rochester, New York Apply Online: https://rrhs.wd5.myworkdayjobs.com/RRH/job/Riedman-Campus/Kronos-Systems-Analyst_REQ_101771   SUMMARY: The primary responsibility of the Kronos Systems Analyst is to ensure that the Kronos Labor Management System (timekeeper and advanced scheduling) is operating accurately, effectively and reflects Rochester Regional Health’s business rules and statutory compliance requirements.  This position is also responsible for proactively creating reports, analyzing data and identifying opportunities for continuous improvement. STATUS: Full time LOCATION: […]

Posted On: 08-19-2019 Position Title: Workforce Planning and Reporting Manager Job Location(s): Remote – Michigan, Nashville, TN, Westborough, MA Apply Online: https://clearesult.wd1.myworkdayjobs.com/CLEAResult_External_Careers/job/Remote—Michigan/Workforce-Planning-and-Reporting-Manager_R0004356-1 Job Description Summary The Workforce Management and Reporting team provides operational support & delivery of results for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across several contact centers. This team provides best in class support to enable our customers to achieve core service level metrics and […]

Posted On: 8-13-2019 Position Title: Real-Time Performance Specialist, Workforce Management Job Location:  Chicago/Rosemont Illinois Contact Information:  Apply online at https://jobs.advocatehealth.com This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met. Major responsibilities include analyzing real time adherence data, researching performance issues, ensuring proper staff skilling in InContact and NICE, identifying areas of improvement, and adjusting associate schedules to meet the call center service standards. Provides reporting […]

Posted On: 7-30-2019 Position Title: Forecasting and Scheduling Analyst-BUS000GS Job Location: Dresher, PA | Plymouth, MN | Jacksonville, FL Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=BUS000GS Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. Creates “what if” scenarios for staffing, forecasting and budgeting purposes to ensure that Call Centers and/or Paper Based Utilities have sufficient resources to operate effectively. Incumbents will support the US domestic […]

Posted On: 7-30-2019 Position Title: Workforce Management Manager – CUS000A0 Job Location: Dresher, PA | Jacksonville, FL | Plymouth, MN Apply Online: http://jobs.prudential.com/job-description.php?jobReqNo=CUS000A0 Description Enabling Solutions is a transformative customer-obsessed organization, aligned to the U.S. Business priorities and dedicated to driving and implementing cross-business solutions. The Manager of Workforce Management will be responsible for leading a team of analysts in support of customer service offices including both Call Center and Back-Office operations. Ensures service delivery […]

Posted On: 06-28-2019 Position Title: Director – Global Capacity & Contact Management (GCCM) Job Location: Sunrise, FL Apply Online: https://jobs.americanexpress.com/jobs/19012022?lang=en-us&previousLocale=en-US   Description The Global Capacity & Contact Management (GCCM) team within the Global Strategy and Support (GSS) organization provides operational support & delivery of results to the Global Servicing Group (GSG) for volume/demand forecasting, business finance planning, capacity/staff planning, configuration, real time performance management & monitoring across 22 markets globally.  GCCM provides world class support […]